Jak nakupovat

How to shop
How to place an order?

You can always place an order via the web interface (by filling out the form), or by phone, e-mail or in any other way that we allow according to the current information provided on the web interface.

The order must contain all the information prescribed in the form, in particular the exact designation of the ordered goods (or numerical designation of the goods), the number of pieces, the chosen method of payment and transport and your contact details (delivery and possibly invoicing).

Before the binding sending of the order, you will be informed of the recapitulation of the order, including the final price (depending on the chosen method of transport and payment). We recommend checking the type and quantity of goods, e-mail and delivery address. As part of the recapitulation, you have the last opportunity to change the entered data.

To place a binding order, press the "Continue" button. We consider the data stated in the binding order to be correct and complete. Notify us of their change immediately by phone or e-mail.

We will inform you about the receipt of the order. The information (confirmation) about the receipt of the order is sent automatically and it is not an acceptance of the order by us, unless explicitly stated in the confirmation. After receiving the order, we will then send you an e-mail asking you to evaluate the purchased products.

If we have doubts about the authenticity and seriousness of the order, we can contact you to verify it. We may reject an unverified order. Such an order is then viewed as if it had not been placed.

2.3. So when is the contract concluded?

The purchase contract is concluded when you receive the order from us. Receipt of the order will be sent to the e-mail address you specified in the order. If the order is not accepted, the contract is concluded when you pay the full purchase price or take over the ordered goods (whichever comes first). Acceptance of the order may be part of the information on receipt of the order according to Article 2.2 of these conditions (if explicitly stated in the confirmation), or it may follow this confirmation separately.

Information on the individual technical steps leading to the conclusion of the contract can be seen from the web interface.

2.4. Can you cancel an order that has already been sent?

You can cancel an order that we have not yet received (ie you have not been sent an order by us in accordance with Article 2.3 of these Terms and Conditions) by phone or e-mail. All orders received by us are binding. Later cancellation of the order is possible only after agreement with us. If the order for goods in respect of which it is not possible to withdraw from the contract is thus canceled (for more details in Article 5), we are entitled to reimbursement of costs that we have already incurred in connection with the contract.

2.5. Can the price listed on the web interface change?

The prices of the presented goods and the prices for packaging, transport and delivery remain valid as long as they are displayed in the web interface. Any discounts on the price of goods cannot be combined with each other, unless explicitly stated otherwise on the web interface.

In the event that there is a clear technical error on our part when stating the price of the goods in the web interface or during ordering, we are not obliged to deliver the goods at this obviously wrong price, even if you were sent an order these terms and conditions. In this case, we reserve the right to withdraw from the contract.

If the price listed for the goods in the web interface or during the ordering process is no longer current, we will notify you immediately. If your order has not yet been accepted, we are not obliged to conclude the contract.

The sent orders are not affected by the price change that occurred in the period between the sending of the order and its acceptance by us in accordance with Article 2.3 of these Terms and Conditions.

2.6. Do you have the opportunity to obtain a contract in text form?

The contract is not concluded in writing with the signatures of the contracting parties. The contract consists of these business conditions, your order and its acceptance by us. The entire contract will be sent to you by e-mail or, at your request, printed by post. When sending by post, we may ask you to reimburse the costs involved.

2.7. What if you don't understand something in the contract?

If you have any questions about the terms and conditions or the contract, you can contact us by phone or e-mail. We will be happy to provide you with all the necessary information.

2.8. In which languages ​​can the contract be concluded?

The contract can be concluded in the Czech language, unless we expressly agree on another language.

2.9. Is the contract stored somewhere?

We archive the contract (including these terms and conditions) in electronic form. The contract is not accessible to third parties, but we will send it to you upon request.

3. PAYMENT TERMS

3.1. What payment methods do we accept?

You can pay the purchase price in the following ways:

- in cash when goods are sent cash on delivery or in person;

- cashless before delivery of goods online by payment card or transfer via the PayU payment system;

- cashless before delivery of goods by transfer to our bank account (instructions will be given to you in the order confirmation).

Any other payment methods are listed on the web interface.

Some payment methods (especially cash on delivery) may incur additional charges. These fees are listed on the web interface. The final price will always be stated in the order, which already includes the fees related to the chosen method of payment.

3.2. When does the purchase price become due?

In the case of payment in cash, the price is payable upon receipt of the goods. In the case of non-cash payment before delivery of the goods, the price is payable within five days of receipt of the order according to Article 2.3. Your obligation to pay the price is fulfilled in the case of non-cash payment at the moment the relevant amount is credited to our account.

3.3. In what currency can you pay?

Payment for goods is possible in Czech crowns (CZK).

3.4. When can we request a deposit or prepayment?

We can request a deposit for the purchase price especially for orders with a total price over CZK 5,000.

Furthermore, we are entitled to ask you to pay the full price of the goods before sending or handing over (§ 2119 paragraph 1 of the Civil Code does not apply).

4. DELIVERY CONDITIONS

4.1. How do we send goods?

The methods of delivery of goods are listed. You can choose a specific method of delivery of goods in the order. If you do not choose any mode of transport, we can determine it.

4.2. What are the costs of delivery of goods?

The cost of delivery of goods always depends on the size and nature of the goods and the price list of the chosen carrier. Current delivery costs are listed at https://www.lnshopnails.cz/O-NAKUPU/

The final price will always be stated in the order, which already includes the costs of the chosen mode of transport.

4.3. When will we deliver the goods to you?

The delivery time of the goods always depends on their availability and on the chosen method of transport and payment.

The goods that are in stock are usually handed over to the carrier within one working day from the receipt of the order (when sending the goods cash on delivery or during personal collection), or from the crediting of the payment to our account (in case of non-cash payment).

Goods that are not in stock will be handed over to the carrier as soon as possible. We will inform you about the exact date.

Delivery of goods according to these terms and conditions means the moment when the goods are delivered to you. If you unreasonably refuse to take over the goods, this fact is not considered a breach of our obligation to deliver the goods, nor a withdrawal from the contract by you.

4.4. How to proceed when taking over the goods?

Upon receipt of the goods, check the integrity of the packaging of the goods. If you find deficiencies, immediately inform the carrier and us. If you refuse to accept a shipment with damaged packaging, this will not be considered an unreasonable rejection of the goods.

At the moment of taking over the goods (or the moment when you were obliged to take over the goods, but you did not do so in violation of the contract), the responsibility for accidental destruction, damage or loss of the goods passes to you.

4.5. What happens if you do not take over the goods?

If, for reasons on your part, it is necessary to deliver the goods repeatedly or in a manner other than agreed, you are obliged to pay the costs associated with such delivery.

In the event that you do not take over the goods without reason, we are entitled to reimbursement of costs associated with the delivery of goods and their storage, as well as other costs that we incur due to non-acceptance of the goods. These costs will not exceed CZK 10 for each day of storage. Storage costs can reach a maximum total of CZK 500 or the purchase price if it is lower than CZK 500.

In such a case, we also have the right to withdraw from the contract.

5. WITHDRAWAL FROM THE PURCHASE AGREEMENT

5.1. How can you withdraw from the contract?

You can withdraw from the purchase contract within 30 days from the date of receipt of the goods; if the delivery is divided into several parts, from the date of receipt of the last delivery. We recommend sending a notice of withdrawal from the purchase agreement to our delivery address or e-mail. A sample form can be used to withdraw from the contract. We will confirm receipt of the notification to you without undue delay.

You do not have to justify any withdrawal from the contract.

5.2. What are the consequences of withdrawing from the contract?

Withdrawal from the contract terminates the contract from the beginning and treats it as if it had not been concluded.

If a gift has been provided to you together with the goods with your consent, the gift contract shall cease to be effective upon withdrawal from the contract. Send the gift back to us along with the returned goods.

 

5.3. When is it not possible to withdraw from the contract?

In accordance with § 1837 of the Civil Code, it is not possible to withdraw from the following contracts, among others:

- the supply of perishable goods as well as goods which have been irretrievably mixed with other goods after delivery;

- on the delivery of goods in a closed package, which you have removed from the package and for hygienic reasons it is not possible to return it.

5.4. How do you return the goods to us?

You are obliged to return the goods to us within 30 days of withdrawal from the contract to our delivery address, to any establishment or to the address of our registered office. Do not send the goods cash on delivery. We are not obliged to accept goods sent by cash on delivery.

We recommend attaching the returned goods:

- a copy of the delivery note and invoice, if these documents have been issued, or another document proving the purchase of goods;

- written statement on withdrawal from the contract (on our form or otherwise) and the chosen method of refund (transfer to the account, personal receipt of cash or money order or otherwise). Indicate the delivery address, telephone and e-mail in the statement.

Failure to submit any of the above documents does not prevent the positive settlement of your withdrawal from the contract according to the legal conditions.

5.5. When will you get your money back?

We will return all received funds to you within 14 days of withdrawing from the contract. However, please note that we are not obliged to refund your money before you return the goods to us or prove that you have sent us the goods.

In addition to the purchase price, you are also entitled to a refund of the cost of delivery of goods to you. However, if you have chosen other than the cheapest method of delivery of goods that we offer, we will refund the cost of delivery of goods in the amount corresponding to the cheapest offered method of delivery of goods.

We will refund your money:

in the same way as we received them, or

- in the manner you require;

In addition to the above methods, we can always return the money by sending it to the bank account or the account from which the funds were transferred to pay the purchase price (if you do not give us any within ten days of withdrawing from the contract). By accepting these terms and conditions, you express your consent to the sending of funds according to the previous sentence, provided that you do not incur any additional costs in this way.

The costs associated with sending the returned goods to our address are borne by you, even if the goods cannot be returned by ordinary mail due to their nature.

5.6. When can we withdraw from the purchase agreement?

We reserve the right to withdraw from the contract in the following cases:

- the technical error indicated a manifestly incorrect price of the goods on the web interface (Article 2.5 of these Terms and Conditions);

- goods for objective reasons (mainly because the goods are no longer produced, the supplier has stopped delivering to the Czech Republic, etc.) cannot be delivered under the original conditions;

- the performance becomes objectively impossible or illegal.

In the event that any of the above facts occur, we will inform you of our withdrawal from the contract immediately. Withdrawal is effective against you the moment it is delivered to you.

If you have already paid the purchase price in full or in part, we will return the amount received to you by cashless payment to the account you provide for this purpose or from which you made the payment. We will return the money within five days of withdrawing from the purchase agreement.

6. RIGHTS FROM DEFECTIVE PERFORMANCE

Your rights from defective performance are governed by the relevant generally binding legal regulations (in particular the provisions of Sections 1914 to 1925, Sections 2099 to 2117 and Sections 2158 to 2174 of the Civil Code).

When exercising the rights arising from defective performance, we will proceed in accordance with our Complaints Procedure. Before sending a complaint, read the Complaints Procedure thoroughly so that the complaint can be resolved as quickly as possible and to your satisfaction.

7. FINAL PROVISIONS

7.1. What are our rights to carry out our activities and who controls us?

We are authorized to sell goods on the basis of a trade license. Our activities are not subject to any other permit.

The trade license control is performed by the relevant trade licensing office within its competence. The Czech Trade Inspection Authority (http://www.coi.cz/) checks compliance with legal regulations concerning technical requirements for goods and the safety of goods. The Czech Trade Inspection Authority also checks compliance with consumer protection regulations. Consumers' rights are also defended by their interest groups and other entities for their protection.

7.2. How do we handle complaints?

We handle any complaints via our contact e-mail. You can also contact the entities listed in Article 7.1. We are not bound by or adhering to any codes of conduct in relation to our customers.

 

7.3. What are your rights in a consumer dispute?

If you are a consumer and if a dispute arises between us under the contract, which we fail to resolve directly, you have the right to turn to the Czech Trade Inspection Authority (http://www.coi.cz/) for the purpose of out-of-court settlement of a consumer dispute. . You can exercise this right no later than 1 year from the date on which you first exercised the law that is the subject of this consumer dispute with us.

7.4. What else should you know?

When concluding the contract, means of distance communication (especially the Internet) are used. You pay the costs incurred when using means of distance communication (especially the costs of internet connection or telephone calls) yourself. These costs do not differ from the normal rate.

Unless otherwise agreed, all correspondence relating to the contract between us takes place in writing, either by e-mail, registered mail or personal delivery. On our part, we will deliver to the e-mail address specified in the order or in your user account.

We determine your satisfaction with your purchase via e-mail questionnaires within the Customer Verified program in which our e-shop is involved. We send them to you every time you buy from us, if in the sense of § 7 paragraph 3 of Act No. 480/2004 Coll. about some information society services, you will not refuse to send them. We process personal data for the purpose of sending questionnaires within the Verified Customer program on the basis of our legitimate interest, which consists in determining your satisfaction with your purchase with us. We use the processor, which is the operator of the Heureka.cz portal, to send questionnaires, evaluate your feedback and analyze our market position; For this purpose, we may pass on information about the purchased goods and your e-mail address. Your personal data is not passed on to any third party for its own purposes when sending e-mail questionnaires. You can object to the sending of e-mail questionnaires within the Customer Verified program at any time by rejecting other questionnaires using the link in the e-mail questionnaire. In case of your objection, we will not send you the questionnaire further.

In accordance with Act No. 185/2001 Coll., The Waste Act, as amended, we provide free takeover of goods purchased by you, which are by nature electrical equipment (hereinafter referred to as "take-back"). Take-back can be done by handing over the used electrical equipment at our contact address. Please contact us in advance before handing over the used electrical equipment.

In the event that any provision of these Terms and Conditions is (or becomes) invalid, ineffective or inapplicable, the provision that most closely approximates the invalid, ineffective or inapplicable provision shall apply instead. The invalidity, ineffectiveness or inapplicability of one provision shall not affect the validity of the other provisions. The contract (including business conditions) can only be amended or supplemented in writing.

An integral part of these terms and conditions are the documents Complaints Procedure, Terms of Use of the web interface and Shipping and Payment.

 

 

These business conditions are valid and effective from 11 April 2016

Returns within 30 days

Did you not find a shade of gel varnish or is the product not according to your ideas? You do not have to wait for the exchange of goods, because we will return the money to your account immediately. All you have to do is CALL US +420 778864888 OR WRITE US TO EMAIL LNSHOPNAILS@SEZNAM.CZ, you will carefully pack the unused goods and take them to any delivery point of the Mailroom (ZASILKOVNA ). There report code 96672843 OR 97317166, also your name and order number.

Returning goods in this way is completely FREE. Alternatively, you can send the goods to the address: LN SHOP NAILS, OLOMOUCKÁ 65 BRNO 62700, +420 778864888 Please do not send it by cash on delivery, these shipments will not be collected.

If the goods are returned within 30 days, the goods must be unused and originally packaged, otherwise the return of the goods may not be recognized.

As soon as we receive the returned goods, we will immediately send the money back to your account.